dkwin's Privacy Policy

1Introduction and Scope

dkwin is an online gaming and sports betting platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to the dkwin website (https://dkwinlogin.cam) and all related services.

By browsing this website, registering an account, or using any of our services, you agree to the terms described in this Policy. This Policy forms part of our Terms and Conditions and should be read together with that document.

We take the privacy of your personal information seriously. The purpose of this Policy is to clearly inform you about what information we collect, why we collect it, and how it is used and kept secure.

2Types of Information Collected

We collect various types of information when you open an account and use our services on dkwin. This information falls into two main categories:

2.1 Information You Provide Directly

When you register on our platform or use our services, the information you provide yourself includes:

• Full name and date of birth
• Email address and mobile number
• National ID number or passport number (for identity verification)
• Residential address
• Payment-related information — such as your bKash, Nagad, Rocket, or Upay number
• Photos or documents required for account verification

2.2 Automatically Collected Information

When you visit our website or use our app, the following information is collected automatically through technical means:

• IP address and device identifier information
• Browser type and operating system
• Website browsing activity and page visit history
• Login time, session duration, and usage patterns
• Transaction history and betting activity
• Information obtained from cookies and similar tracking technologies

3Purpose of Using Information

We use the information we collect only for specific and legitimate purposes. Each purpose is clearly listed below:

3.1 Service Operation

Your information is used to create and manage your account, ensure login security, process deposits and withdrawals, and manage gaming activity.

3.2 Identity and Age Verification

All dkwin services are for individuals aged 21 and above only. We verify your personal information to confirm your age and identity. Our Responsible Gaming guidelines apply for responsible gaming practices.

3.3 Security and Fraud Prevention

We monitor transaction and login activity to prevent illegal activity, fraud, and account hacking.

3.4 Customer Support

Your information is used to resolve your issues, process your complaints, and operate 24/7 live chat and email support.

3.5 Promotional Communications

With your consent, we may share information about bonus offers, promotions, and new services with you. You can opt out of such communications at any time.

3.6 Analysis and Improvement

Information is used to generate anonymous statistics in order to improve our platform, develop new features, and make the user experience smoother.

4Data Storage and Security

dkwin uses industry-standard technology to protect your information. The key elements of our security framework are listed below:

• SSL Encryption: All data sent to and received from our website is protected by SSL (Secure Socket Layer) encryption.
• Encrypted Databases: Stored personal information is held in encrypted databases where unauthorised access is not possible.
• Access Controls: Only authorised staff who require access for their work are able to view your information.
• Regular Security Audits: Regular security audits are conducted to identify vulnerabilities in our systems.
• Two-Step Verification: An OTP-based verification system is in place for additional security when accessing your account.

However, no method on the internet is completely impenetrable. We strive to maintain the highest standards, but in the event of any data breach we will notify you promptly and take the necessary steps.

5Sharing Information with Third Parties

dkwin does not sell or freely distribute your personal information. However, sharing information with third parties may be necessary in certain specific situations for service operation:

5.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay), gaming software providers, and technology service providers process certain information on our behalf. All such providers operate under strict confidentiality agreements and may use your information only for specified purposes.

5.2 Legal Obligations

We may be required to provide necessary information in response to court orders, lawful requests from government authorities, or other legal obligations.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new owning entity. You will be informed in advance in such cases.

Your information is not shared with any third party outside the situations described above.

6Cookies and Tracking Technologies

dkwin uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help us remember your visits.

6.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login sessions and security. Without them, the platform will not function properly.
• Functional Cookies: Used to remember your language preference, display settings, and other personalisation choices.
• Analytics Cookies: Monitor the use of our website and help improve the quality of our services.
• Marketing Cookies: Used to show you relevant advertisements and promotions based on your preferences.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may limit some functionality of the platform.

7Your Rights and Controls

You have certain important rights over your personal information, which dkwin fully recognises:

• Access: You have the right to know what information we hold about you.
• Correction: You can request that any inaccuracies in your information be corrected.
• Deletion: In certain circumstances you can request that your information be deleted, though it may not be possible to delete all information where legal obligations exist.
• Objection to Processing: You can object to your information being used for marketing purposes.
• Data Portability: You have the right to receive your information in a structured, machine-readable format.
• Withdrawal of Consent: Where information is being used on the basis of your consent, you may withdraw that consent at any time.

To exercise these rights, contact our support team via live chat or email. We will respond to your request within 30 working days. You can also visit our About Us page to learn more about our platform.

8Privacy of Minors

dkwin's services are exclusively for individuals aged 21 and above. We do not knowingly collect personal information from any minor (anyone under 21 years of age).

We verify age at the time of account registration. If we are informed that a minor has registered on our platform, we will immediately delete their information and close the account.

If you suspect that we hold information about a minor, please contact us.

9Data Transfers and Retention Period

9.1 International Data Transfers

Some of our service providers are located outside Bangladesh. In such cases, your information may be sent to and processed in another country. We ensure that such transfers are carried out with appropriate safeguards in place.

9.2 Retention Period

We retain your information only for as long as it is needed to provide services or as required by legal obligations. The retention period for specific types of information is listed below:

• Account Information: Retained for at least 5 years after account closure.
• Transaction Records: At least 5 years, in accordance with financial regulatory requirements.
• Communication History: At least 2 years after a matter is resolved.
• Log Files: Up to 1 year for security review purposes.

After the specified retention period, information is securely deleted or anonymised.

10Policy Changes

dkwin may update this Privacy Policy from time to time. The Policy may be revised if the scope of our services expands, new laws come into effect, or our practices change.

For significant changes, we will notify you in advance via your registered email address or through the website. Your continued use of the platform after the date of a change will be taken as your acceptance of the updated Policy.

The date of the most recent update will always be shown at the top of this page. Please contact us if you have any questions about changes to the Policy.

11Contact

If you have any questions, concerns, or requests regarding your information under this Privacy Policy, please contact us:

• Live Chat: 24/7 support available via the live chat button on the website
• Email: [email protected]

Our support team is able to assist you in both Bengali and English. For privacy-related complaints, we aim to respond within 15 working days.

Alongside this Policy, our FAQ section has further questions and answers on data protection and account management.